The Keys to Developing Business Relationships — Free MP3

  • Your success in business—and in life—is directly proportional to your ability to develop relationships.
  • When you have a relationship with someone, they listen to you differently—and that gives you an edge.
  • Learn about the 3-step process to developing relationships with anyone—even those you don’t naturally connect with but are crucial to your success.
  • Click Here to receive your download of this 30 minute recording of Jerry Acuff, CEO, discussing the key points of his best selling book, “The Relationship Edge in Business”.

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My Point Exactly!

A Blog by Delta Point Leaders

Would Your Customers Say You Are Among the 8% of the Truly Customer-Focused?

Many of us think we have a customer-focused approach when we really don’t. In his book The Ultimate Question, Fred Reichheld cites research that confirms there is a big disconnect between what we believe and what our customers think. 80% of senior managers felt their organizations were customer-focused and provided superior customer experiences. However, when their customers were surveyed, only 8% of their customers agreed. 80% versus 8%—that’s quite a disparity. What’s missing? Why aren’t we as customer-focused as we think we are?

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In the News

Delta Point's Latest News
  • How to Increase the Likelihood of Being Successful in Selling

    In this 10-minute interview with Sales Rep Radio, CEO Jerry Acuff provides a roadmap of how to increase the likelihood that you can be successful selling anything to anyone. Hint: A major part of the process is not to think of yourself as a sales professional. Click here to listen to the recording.

     

  • CEO Jerry Acuff Recognized as 1 of 50 Best Salespeople of All Time!

    To be associated with Benjamin Franklin, Steve Jobs, and Dale Carnegie is quite an honor. And when it is accompanied by being touted as 1 of the 50 best salespeople of all time—well that is definitely newsworthy. Click here to read about these diverse “sales experts” and how they’ve made a difference in the lives of others.

Testimonials

Customers Voice

“Without hesitation one of the best one-day (expand our possibilities) training sessions I have experienced in the Pharma industry.”

–Patrick Crichton, Regional Sales Manager, AstraZeneca

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Thinking Like a Customer

Thinking Like a Customer is a mindset, a philosophy, a selling approach. It goes beyond customer-centric selling to make a greater impact on sales.

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